6 tips to turn your service department into a profit-making machine
Satisfaction with the dealership shopping experience surged, according to Cox Automotive’s Car Buyer Journey Study, from 69% to 75% between 2023 and 2024. Notably, 42% of new-car buyers stated their experience was better than their prior purchase, with dealership satisfaction reaching a historic high of 81%1. With service being the money maker of the dealership
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